PRIVACY POLICY

Last updated June 17, 2026

This Privacy Notice for Paperplane Apps ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at https://www.paperplaneapps.com or any website of ours that links to this Privacy Notice
Use Workhub. WorkHub is a productivity application that operates as an Atlassian Forge application embedded within Jira as an issue panel app. It transforms each Jira issue into a flexible multi-sheet workspace, allowing individuals and teams to organise their work without leaving an item or story. Users can create multiple workspace sheets of four types: a data grid for structured information, a rich text editor for notes and documentation, a checklist for task tracking with due dates, and discussion threads for topic-based team conversations. Sheets can be set as public (visible to all team members on the issue) or private (visible only to the creator). WorkHub is built on Atlassian Forge and all data is stored within Atlassian's infrastructure.
Engage with us in other related ways, including any marketing or events

Questions or concerns?Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support[at]paperplaneapps.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process?We collect only the personal information you provide when contacting us for support — typically your name and email address. We do not independently collect any personal information through WorkHub. All WorkHub workspace data is stored and processed solely by Atlassian via the Forge platform. Learn more about personal information you disclose to us. personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information?We process support communications solely to respond to your queries and provide assistance. We do not process WorkHub workspace data — this is handled entirely by Atlassian. Learn more about how we process your information. how we process your information.

In what situations and with which parties do we share personal information?We do not sell or share your personal information. WorkHub workspace data is stored within Atlassian's infrastructure and subject to Atlassian's privacy policies. Learn more about when and with whom we share your personal information.

How do we keep your information safe?Support communications are handled securely via email. WorkHub workspace data security is governed by Atlassian's security infrastructure and policies. Learn more about how we keep your information safe.

What are your rights?Depending on your location, you may have rights regarding your personal information including access, correction and deletion. These apply to support communications we hold. For WorkHub workspace data, please refer to Atlassian's privacy policy. Learn more about your privacy rights.

How do you exercise your rights?Contact us at support[at]paperplaneapps.com or submit a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
ATLASSIAN FORGE PLATFORM
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Sensitive Information. We do not process sensitive information.

We do not collect:

Account credentials
Payment information
Any data entered into WorkHub sheets, checklists, notes or discussions

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process only support communications to respond to your queries.

We process personal information solely for the following purposes:

To respond to support requests — when you contact support[at]paperplaneapps.com we use your name and email to respond to and resolve your query
To improve our Services — support interactions may inform product improvements in aggregate and anonymised form only
To comply with legal obligations — where required by applicable law

All WorkHub workspace data processing is performed by Atlassian. We act only within the bounds of Atlassian's Forge platform.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We process support communications based on legitimate interests and legal compliance. Workspace data is governed by Atlassian.

If you are located in the EU or UK, this section applies to you.

We rely on the following legal bases under GDPR and UK GDPR:

Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions provided certain conditions are met
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
For identifying injured, ill, or deceased persons and communicating with next of kin
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulations
We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments

All Regions:

WorkHub workspace data is processed by Atlassian as the Data Fiduciary/Controller. Please refer to Atlassian's Privacy Policy for the legal bases they rely on.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We do not sell or share your personal information. WorkHub data is governed entirely by Atlassian.

We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal requirements — if required by law, court order or regulatory authority
Atlassian — WorkHub workspace data is stored within Atlassian's infrastructure. This is not a sharing arrangement on our part — Atlassian operates as the platform provider under their own privacy terms

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep support communications only as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When the WorkHub app is uninstalled from a Jira instance, or when a Jira issue is deleted, all associated workspace data stored in Atlassian Forge Storage is permanently deleted.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We protect support communications through standard security practices. WorkHub data security is Atlassian's responsibility. We implement appropriate technical and organisational measures to protect support communications including:

Email security — support[at]paperplaneapps.com is protected via Cloudflare Email Routing with standard encryption in transit
Access controls — support communications are accessible only to authorised Paperplane Apps team members
No unnecessary retention — support data is deleted after the retention period outlined in Section 5

WorkHub Workspace Data

We do not store or have independent access to WorkHub workspace data. Security for all data stored in Atlassian Forge Storage is governed entirely by Atlassian's security infrastructure, which includes:

SOC 2 Type II certification
ISO 27001 compliance
Enterprise-grade encryption at rest and in transit

For details refer to Atlassian's Trust Centre.

Important Note

While we take reasonable precautions for support communications, no email transmission can be guaranteed 100% secure. If you have sensitive information to share, please indicate this and we will arrange a more secure channel.

7. DO WE COLLECT INFORMATION FROM MINORS?

No. WorkHub is a professional B2B tool intended for workplace use only.

We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support[at]paperplaneapps.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location you have rights over the support communications we hold. For WorkHub workspace data, rights are exercised through Atlassian.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent:If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you have questions or comments about your privacy rights, you may email us at support[at]paperplaneapps.com.

What Rights Apply to WorkHub Workspace Data

For data stored within WorkHub via Atlassian Forge Storage, your rights are governed by Atlassian. Please refer to:

Atlassian Privacy Policy
Atlassian Privacy Rights

9. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not track users. DNT signals are not applicable to our services.

Our Position

WorkHub does not:

Use cookies for tracking
Deploy analytics on user behaviour
Track users across websites or sessions
Use advertising networks or pixels

As such, Do-Not-Track (DNT) browser signals have no practical effect on our services — there is nothing to opt out of on our end.

Our Website — paperplaneapps.com

Our website is hosted on Cloudflare Pages. Cloudflare may collect standard web server logs including IP addresses and browser information for security and performance purposes. This is governed by Cloudflare's Privacy Policy.

California DNT Requirement

California law requires us to disclose how we respond to DNT signals. We do not currently respond to DNT signals as we do not engage in the tracking behaviours that DNT is designed to prevent.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	YES — limited - only Email address and name from support communications only
B. Personal information as defined in the California Customer Records statute	Name, contact information, education, employment, employment history, and financial information	NO
C. Protected classification characteristics under state or federal law	Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data	NO
D. Commercial information	Transaction information, purchase history, financial details, and payment information	NO
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements	NO
G. Geolocation data	Device location	NO
H. Audio, electronic, sensory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us	NO
J. Education Information	Student records and directory information	NO
K. Inferences drawn from collected personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics	NO
L. Sensitive personal information		NO

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.

Sources of Personal Information

Will your information be shared with anyone else?

We do not independently collect or share personal information with third party service providers. All workspace data is processed and stored solely by Atlassian via the Forge platform. For details see Section 12.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects

Depending upon the state where you live, you may also have the following rights:

Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)
Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)
Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)
Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Connecticut and Minnesota)
Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

11. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

The limited personal information we handle — primarily through support communications — is subject to applicable regional privacy laws. All WorkHub workspace data is governed by Atlassian's privacy policies.

All Regions — General Note

WorkHub is built on the Atlassian Forge platform. We do not independently collect, store or process personal data from our users. All workspace data is stored solely within Atlassian's infrastructure. For details on how Atlassian handles your data under applicable privacy laws in your region, please refer to:

Atlassian Privacy Policy: atlassian.com/legal/privacy-policy
Atlassian Data Residency: atlassian.com/trust/data-residency

The only personal information we directly handle is:

Support communications sent to support[at]paperplaneapps.com
Name and email address provided during support interactions

Australia and New Zealand

Support-related personal data is handled in accordance with Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020. You may request access, correction or deletion of support communications by contacting support[at]paperplaneapps.com. Complaints may be directed to the Office of the Australian Information Commissioner or Office of New Zealand Privacy Commissioner.

India

Support-related personal data is handled in accordance with India's Digital Personal Data Protection Act 2023. For WorkHub workspace data, please refer to Atlassian's privacy policy. Grievances may be directed to support[at]paperplaneapps.com.

European Economic Area, UK and Switzerland

Support-related personal data is processed under GDPR. You have the right to access, correct or delete your support communications at any time by contacting support[at]paperplaneapps.com. For WorkHub workspace data, please refer to Atlassian's privacy policy.

12. ATLASSIAN FORGE PLATFORM

WorkHub is built exclusively on the Atlassian Forge platform. All data created and stored by WorkHub resides within Atlassian's infrastructure and is subject to Atlassian's data residency, security, and compliance standards. We do not operate or maintain any external servers or databases for WorkHub data. Upon app uninstallation, all data stored in Forge Storage is permanently deleted in accordance with Atlassian's data lifecycle policies.

13. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Paperplane Apps
Pune, Maharashtra 412207
India
support[at]paperplaneapps.com

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please submit a data subject access request.

For WorkHub Workspace Data

To review, update or delete data stored within WorkHub:

Use WorkHub directly — sheets can be edited or deleted by their owners at any time
For data you cannot access directly, contact Atlassian Support
Upon app uninstallation all workspace data is permanently deleted